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IT Service Manager

Support

Full-time

Hybrid

Mumbai

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About the Role

Manage IT service delivery, SLAs, and continuous improvement for support teams.

Responsibilities

•Own key deliverables for the support team in Mumbai.
•Collaborate with cross-functional stakeholders to ship high-quality outcomes.
•Contribute to process improvements, documentation, and team best practices.
•Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

•Experience with IT service management practices
•Understanding of SLAs, incidents, and change processes
•Strong people and process leadership skills

Skills

ITSM

SLAs

Incident Management

Process

Leadership

Job Overview

Salary Range

₹4–8 LPA

Work Mode

Hybrid

Mix of office and remote work

Location

Mumbai

Experience

1-2 years

Employment Type

Full-time

Posting Date

January 9, 2026

Ready to apply?

Submit your application through our careers portal to be considered for this role.