Service Designer

About the Role

Map and improve end-to-end service journeys across digital and human touchpoints.

Responsibilities

• •Own key deliverables for the design team in Mumbai.
• •Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• •Contribute to process improvements, documentation, and team best practices.
• •Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

• •Experience with journey mapping and service blueprints
• •Systems thinking across channels and teams
• •Ability to facilitate workshops with stakeholders

Skills